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AI email & SMS autopilot

myuser.ai

AI that decides, writes, schedules, and sends each shopper’s next email or text using their activity in your Shopify store.

Paid plans from $49/monthSee all five plans ↓

Sources checked September 13, 2026By Merchant Shortlist editorial desk

Our fit assessment

You want customer follow-ups to adapt to shopper behavior, with less manual flow building. You choose the designs, offers, and active channels; AI manages the individual follow-ups.

The product in three steps

From shopper activity
to the next follow-up.

  1. 01
    Your store sets the context

    Shopify products, visits, carts, and orders give the AI customer context. You choose the designs, offers, and sending channels.

  2. 02
    AI plans and sends

    It decides what to send and when, personalizes the email or text, and can adjust future messages when the shopper’s behavior changes.

  3. 03
    You can inspect and adjust

    See why a message was chosen, edit scheduled sends, or pause automatic follow-ups. Manual messages and form follow-ups have separate controls.

See the product workflow ↗

Watch a recorded visit

Session replays alongside shopper followup.

Filter recorded visits by products, carts, signups, email clicks, text clicks, or known visitors. Watch a live visit, change playback speed, and skip idle time. A known visitor’s replay can connect to customer and message history.

Base recording allowances: Free Capture 3/day; Launch 200/day; Scale 750/day; Plus 2,500/day; Max 6,000/day. The viewing window is 7 days on Free Capture and 30 days on paid plans. Saving/starred replays starts on Scale. These are daily base limits, not a promise to capture every visit.

Inputs are masked by default, with exceptions for some signup/game fields and fields marked to record clearly. Check what a test visit captures. Do not assume full hosted checkout replay or automatic privacy compliance.

How to use recordings and compare Clarity and Lucky Orange →

Product source checked September 14, 2026. Check current myuser.ai allowances and privacy details.

Subscription pricing / USD

Free Capture, then four paid plans.

All plans include AI email and SMS autopilot. Paid plans increase capacity and add unlimited forms, signup games, and 30-day replay history.

Scroll the table to see all allowances →

PlanMonthly priceContactsEmails / moSMS segments / mo
Free Capture$0250500100
Launch$492,50010,000250
Scale$1297,50035,0001,000
Plus$29920,000100,0003,000
Max$69975,000375,00012,000

Checked September 13, 2026 · Official myuser.ai pricing ↗

  • Paid trial: 30 days for eligible stores, with 100 trial SMS segments. The full plan SMS allowance begins with the first paid cycle.
  • Monthly billing: Shopify charges every 30 days. Usage above allowances can cost extra; spending caps are separate from the plan fee.
  • Annual billing: Pay 10× the monthly price for the year. Annual plans use firm allowances and optional packs instead of metered overages.
  • SMS units: A long text can use multiple segments. Estimate segments, not just conversations.

What the documentation says

  • Uses Shopify products, browsing activity, carts, and orders to decide customer follow-ups. Planned messages can change as the shopper’s activity changes.
  • Merchants choose and edit the email designs available to AI, activate sending channels, and inspect the reason behind a message.
  • Signup pop-ups can trigger personalized follow-ups. Paid plans add unlimited forms, interactive signup games, and 30-day replay history.
  • AI can respond to shopper SMS replies with store and conversation context. SMS requires sender setup and verification.
  • Automatic follow-ups can be paused. Manual sends and form follow-ups have separate controls.

Supported channels: Email and SMS, with signup pop-ups and customer activity insights.

Evidence: Shopify App Store · Product & workflow.

The tradeoff to check

Launch includes 2,500 contacts, 10,000 emails, and 250 SMS segments per month. Eligible paid-plan trials last 30 days but include 100 SMS segments. Monthly overages can add to the subscription; annual plans use firm allowances and optional packs.

Try these three things before choosing

  1. Connect a sample of your catalog and inspect a shopper’s planned message and the reason behind it.
  2. Choose which designs and channels AI can use, then check how to edit a scheduled send and pause automatic follow-ups.
  3. Compare the full subscription and usage estimate for your contacts, email sends, and SMS segments.

Another option worth comparing

Compare a configurable flow-based platform if you want to define more of the messaging logic yourself. Read the profile.

Compare all five Shopify email apps →

Sources & research limits

Checked September 13, 2026. These notes summarize provider documentation and our interpretation of fit. We have not run a firsthand trial or measured performance.